Terms of Service

By purchasing from Cotton Baby, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please do not use our website or purchase our products.

Acceptance of Terms

By accessing and using the Cotton Baby website (cottonbaby.store) and purchasing our products, you accept and agree to be bound by these Terms of Service and our Privacy Policy. These terms apply to all visitors, users, and customers of our website.

Products

Product Description

• 100% organic cotton baby clothing for ages 0-24 months
• All items are brand new and unused
• UK-made quality with hypoallergenic materials
• Products are free from harmful chemicals and dyes
• Soft, breathable, and gentle on sensitive baby skin

Product Availability

All product descriptions, images, and prices are subject to change without notice. We make every effort to display accurate information, but we do not guarantee that product descriptions, colors, or other content are accurate, complete, or error-free.

We reserve the right to limit the quantities of products available for purchase and to discontinue any product at any time. In the event that a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel any orders placed for that product.

Age Recommendations

Our products are designed for babies aged 0-24 months. Size guides are provided for reference, but we recommend choosing sizes based on your baby's current measurements for the best fit.

Ordering & Purchasing

Order Acceptance

When you place an order, you will receive an email acknowledgment. This does not constitute acceptance of your order. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

Pricing

• All prices are in GBP (£) and include VAT where applicable
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Promotional prices and discounts cannot be combined unless stated otherwise

Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

Payment

Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal and other secure payment gateways
• Digital wallets (Apple Pay, Google Pay)

Payment Processing

• Payment is processed securely at the time of order
• We use industry-standard SSL encryption to protect your payment information
• Payment information is processed through PCI-DSS compliant payment providers
• We do not store your complete credit card information on our servers

Payment Authorization

By providing payment information, you confirm that you are authorized to use the payment method and that there are sufficient funds or credit available to complete the purchase.

Shipping

Shipping Area

• We currently ship to UK addresses only
• International shipping is not available at this time
• Orders with non-UK addresses will be cancelled and refunded

Shipping Policy

• FREE UK shipping on all orders - no minimum spend required
• Orders ship same day from Leicester when placed before 1:00 PM
• Standard delivery: 3-5 business days
• Express delivery: 1-2 business days
• Next-day delivery available for orders placed before 1:00 PM

Delivery Responsibility

Once your order has been dispatched, it is the responsibility of the courier to deliver it. We are not liable for delays caused by courier services, but we will assist in tracking and resolving any delivery issues.

Returns & Refunds

Please refer to our detailed Return Policy for complete information about returns, exchanges, and refunds. Key points include:

• 30-day return policy on unworn items with tags
• Free returns within the UK
• Contact us for return authorization before sending items back
• Refunds processed within 14 days of receiving returned items

Intellectual Property

All content on the Cotton Baby website, including text, images, logos, graphics, designs, and software, is the property of Cotton Baby or its content suppliers and is protected by intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks, logos, or brand name without authorization
• Create derivative works based on our website or products
• Use automated systems to access or scrape our website

User Conduct

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Upload viruses, malware, or harmful code
• Impersonate any person or entity
• Harass, abuse, or harm other users
• Post false, misleading, or defamatory content

Product Reviews & User Content

If you submit reviews, comments, or other content to our website, you grant Cotton Baby a non-exclusive, royalty-free, perpetual license to use, modify, and display that content. We reserve the right to remove any content that violates these terms or is otherwise inappropriate.

Limitation of Liability

To the fullest extent permitted by law, Cotton Baby shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the product in question.

This does not affect your statutory rights as a consumer, including your right to receive products that are as described, fit for purpose, and of satisfactory quality.

Indemnification

You agree to indemnify and hold Cotton Baby harmless from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms of Service or your use of our website.

Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, strikes, war, pandemics, or government restrictions.

Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.