Shipping Policy

At Cotton Baby, we strive to provide reliable and timely delivery for all orders. We're proud to offer FREE shipping on all UK orders with no minimum spend, dispatched promptly from our Leicester warehouse.

Free UK Shipping

We believe that quality organic baby clothing should be accessible to everyone, which is why we offer complimentary shipping on every order, regardless of size or value.

Delivery Area

We currently deliver to UK addresses only. This includes:

• England
• Scotland
• Wales
• Northern Ireland

International Shipping

We do not currently offer shipping to international destinations. Any orders placed with an address outside of the UK will be cancelled and refunded in full.

We're working on expanding our shipping options to serve customers worldwide. Please check back in the future or contact us at support@cottonbaby.store to be notified when international shipping becomes available.

Order Processing

Orders are processed and dispatched quickly to ensure you receive your items as soon as possible.

Processing Times

• Orders are processed within 1-3 business days
• Processing excludes weekends and UK public holidays
• Orders placed before 1:00 PM are dispatched the same day
• Orders placed after 1:00 PM are dispatched the next business day

Order Confirmation

You will receive:

• An order confirmation email immediately after placing your order
• A dispatch confirmation email once your order has been shipped
• A tracking number to follow your delivery

Shipping Options & Delivery Times

We offer several shipping options to suit your needs. All delivery times are estimated and based on business days (Monday-Friday).

Courier Partners

We work with trusted UK courier services to ensure reliable delivery:

• Royal Mail
• DPD
• Evri (formerly Hermes)
• DHL

The courier assigned to your order may vary depending on your location and the shipping option selected. You'll receive tracking information once your order is dispatched.

Order Tracking

Once your order has been dispatched, you'll receive a tracking number via email. You can use this number to:

• Track your parcel's journey in real-time
• See the estimated delivery date
• Receive delivery updates via SMS or email
• Make delivery preferences (e.g., safe place, neighbour)

If you haven't received tracking information within 24 hours of your dispatch confirmation, please contact us at support@cottonbaby.store.

Delivery Attempts & Missed Deliveries

Failed Delivery Attempts

If a delivery attempt fails (e.g., no one home to receive the parcel), the courier will:

• Leave a card with collection information
• Attempt redelivery on the next working day
• Send an email or SMS with redelivery options
• Hold the parcel at a local depot for collection

Safe Place Delivery

You can often specify a safe place for delivery (e.g., porch, garage, with a neighbour) using the tracking link provided. This ensures your parcel is delivered even if you're not home.

Collection from Depot

If redelivery is not convenient, parcels can usually be collected from a local depot or collection point. Details will be provided by the courier.

Delayed Deliveries

While we work with reliable couriers, delays can occasionally occur due to:

• Severe weather conditions
• Industrial action or strikes
• Peak holiday periods (e.g., Christmas, Black Friday)
• Incorrect or incomplete delivery addresses
• Courier operational issues

If your order is delayed beyond the estimated delivery time:

• Check the tracking information for updates
• Wait 2-3 additional business days for delivery
• If still not received, contact us at support@cottonbaby.store
• We'll investigate and resolve the issue promptly

Damaged or Incorrect Items

If your order arrives damaged or you receive incorrect items:

• Contact us within 48 hours of delivery
• Provide your order number and photos of the issue
• Keep all packaging and items until the issue is resolved

We will:

• Arrange a free replacement or full refund
• Provide a prepaid return label if needed
• Investigate with the courier to prevent future issues

Please email us at support@cottonbaby.store with any delivery issues.

Delivery Address

Correct Address Information

Please ensure your delivery address is complete and accurate, including:

• House/flat number and street name
• Town/city and county
• Correct postcode
• Any special delivery instructions

Address Changes

If you need to change your delivery address after placing an order:

• Contact us immediately at support@cottonbaby.store
• We'll do our best to update the address before dispatch
• Once dispatched, address changes may not be possible
• You may be able to redirect delivery using the courier's tracking system

Undeliverable Addresses

If your parcel is returned to us because the address is incorrect or incomplete, we'll contact you to arrange redelivery. Additional shipping costs may apply for redelivery to corrected addresses.

Peak Periods & Busy Seasons

During peak periods such as Black Friday, Christmas, and other holidays, courier services may experience higher volumes, which can affect delivery times.

We recommend:

• Ordering early to ensure delivery before special occasions
• Allowing extra time for delivery during peak periods
• Checking our website for any holiday delivery schedule updates

We'll always communicate any expected delays and do our best to get your order to you as quickly as possible.

Business Days & Holidays

All delivery and processing times are based on business days (Monday-Friday). This excludes:

• Saturdays and Sundays
• UK public holidays (Bank Holidays)
• Christmas and New Year periods

Orders placed on weekends or holidays will be processed on the next business day.

Packaging

We care about the environment and use eco-friendly packaging materials wherever possible:

• Recyclable cardboard boxes and mailers
• Biodegradable packing materials
• Minimal plastic use
• Reusable packaging when possible

Your items will be carefully packaged to ensure they arrive in perfect condition while minimizing environmental impact.