Privacy Policy

At Cotton Baby, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

We collect information that you provide directly to us when you:

• Create an account or make a purchase
• Subscribe to our newsletter or marketing communications
• Contact our customer service team
• Participate in surveys, promotions, or competitions
• Leave reviews or feedback on our products

Personal Information

The personal information we may collect includes:

• Contact Information: Name, email address, phone number, and postal address
• Payment Information: Credit card details, billing address (securely processed through our payment providers)
• Shipping Information: Delivery address and contact details
• Account Information: Username, password, and preferences
• Communication Records: Correspondence with our customer service team

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing & Fulfillment

• Process and fulfill your orders
• Arrange shipping and delivery of products
• Send order confirmations and shipping updates
• Handle returns, exchanges, and refunds
• Provide customer support and respond to inquiries

Communication & Marketing

• Send promotional emails about new products, special offers, and sales (with your consent)
• Provide product recommendations based on your preferences
• Send important updates about our policies and services
• Request feedback and reviews on purchased products

Business Operations & Improvement

• Improve our website, products, and services
• Analyze customer behavior and preferences
• Prevent fraud and enhance security
• Comply with legal obligations and resolve disputes
• Conduct market research and data analysis

Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for all data transmission
• PCI-DSS compliant payment processing
• Regular security audits and vulnerability assessments
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping companies, email service providers)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, and that of our customers

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your online activity to deliver relevant advertisements

Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your personal information for certain purposes
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Unsubscribe from marketing emails at any time

To exercise any of these rights, please contact us at support@cottonbaby.store

Children's Privacy

Our website is intended for adults purchasing products for children. We do not knowingly collect personal information from children under 13 years of age. If you believe we have collected information from a child, please contact us immediately.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.